A Quick Update
First up: we genuinely appreciate the feedback to date. That said, we also get it. Now give us a chance to improve based on what you’ve told us.
Tonight, we’re making a few immediate changes:
1. The classes on the hour (the :00 classes) will be back on the 3rd Floor of 26th St. We’ll be starting those five minutes or so behind, in case anyone misses the memo and needs to walk over.
2. We’ve also substantially rearranged 28th St, so that it’s being used as intended. In part, that means you’ll now be checking in / waiting on the other side of the floor; we’ll have clear instructions posted in front of the elevator.
In the next 48 hours, we’ll then be posting a longer update on our plan to increase peak capacity by 50% in the next two weeks. With more classes, more coaches, more equipment, and better utilization of all of our spaces, we should be able to cap classes at 16 or 18 without overbooking, and have more than enough equipment and space for everyone.
In that post, we’ll also walk through the construction schedule, as building kicks off in earnest on Monday.
We understand the last few days have been particularly frustrating, and we thank you for bearing with us. We’ve had these kinds of growing pains at least once a year since our early days as a workout club in Central Park, and each time we’ve found a way to push through them to become a better box. We’re sure we can make that happen here, too.
Josh, Court & Hari.